Telesales Representative Job Description

Our mission

Mo is about empowering Africans with high quality, premium phones that won’t break the bank. We believe that quality mobile phones help create opportunity and prosperity and the way to get them in the hands of all Africans is through circular models. Our devices are sourced and refurbished internationally and are high-quality, affordable and have a positive sustainability impact. We offer them to consumers in attractive installment plans so they really are ‘the smart choice’.

What we do

At the heart we are a technology marketplace that offers trust and transparency so that our users can opt for renewed products with confidence and ease. Our integrated financing solutions make them accessible for any budget. Every device we sell is backed by a solid in-house warranty. We work with the world’s best refurbishing companies to offer our products in Kenya and soon across all of Africa and we have local operations out of Nairobi - supported by a globally distributed technology team.

The Position

Title: Telesales Representative
Seniority: Associate
Reporting to: MoPhones Area Sales Manager
Location: Nairobi, Kenya

Description

As a Telesales Representative, you will be responsible for converting leads into prospects by contacting potential customers, educating them about Mophones’ products, and guiding them through the sales process. You will need excellent communication skills, an ability to understand customer needs, and the drive to meet and exceed sales targets. You will work closely with the Sales and CX teams to ensure seamless service delivery.

Responsibilities

• Contact leads through calls or WhatsApp messages and convert them into prospective customers.
• Follow a structured telesales script to introduce products, explain features, and highlight benefits.
• Educate customers about Mophones’ products, payment plans, and financing solutions.
• Gather required customer details and submit them accurately through the company’s CRM system.
• Handle customer objections, concerns, and questions to effectively close sales.
• Ensure all customer interactions are logged accurately in the CRM for future reference.
• Collaborate with the credit and logistics teams to ensure smooth processing of customer information for product delivery.
• Monitor and manage the progress of each lead through the sales pipeline, ensuring timely follow-up.
• Meet and exceed monthly sales conversion and lead generation targets.
• Continuously improve performance by refining sales techniques and staying updated on Mophones’ products and promotions.
• Provide exceptional customer service by addressing concerns and ensuring customer satisfaction.
• Manage escalations by coordinating with the Sales Manager or relevant departments.
• Generate regular sales reports highlighting conversion rates and areas for improvement.
• Provide feedback to the Sales Manager regarding lead quality, customer challenges, and process improvements.

Qualifications:

• At least 1 year of experience in telesales or customer service roles.

• Experience in the mobile device or technology sector is an added advantage.

• Strong communication and interpersonal skills.

• Proficiency in sales techniques and closing strategies.

• Familiarity with CRM tools for managing leads and tracking conversions.

• Ability to handle objections and rejections while maintaining a positive attitude.

Characteristics:

• High attention to detail and accuracy in customer data entry.

• Self-motivated and results-driven.

• Strong problem-solving abilities.

• Team player with a collaborative mindset.

• Ability to work in a fast-paced, dynamic environment.

• Able to handle complications and challenges with ease

• Excitement to get your ‘hands dirty’

• Sense of urgency and ownership

How we work at MoPhones

• We excel at collaboration, always placing company success over personal glory

• We disagree, then commit. We understand the value of productive conflict.

• We don’t make excuses, and welcome regular honest feedback as key to growth

• We understand that achieving great things involves taking smart risks

• We believe that making mistakes is OK.

• We think ambitiously, and have a bias towards action

• We prioritize ruthlessly and celebrate ‘no’

Interested? Let us know at team@mophones.co or anjane@mophones.co