Sales and Onboarding Executives - Mumbai -Off Role
Moove
About Moove
Moove is a mission-led company. We provide sustainable job creation by enabling fair access to vehicle ownership for customers who’ve previously been excluded from financial services. Our revenue-based vehicle financing and financial services empower mobility entrepreneurs around the world. And we’re backed by some of the world’s leading investors.
About the Role
The Sales & Onboarding Executive role at Moove is a pivotal position responsible for driving the company's growth by acquiring and onboarding new customers. This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist. The Sales & Onboarding Executive will engage with potential customers, understand their needs, and present Moove's innovative solutions. Additionally, they'll lead the onboarding process, ensuring a smooth transition for customers as they adopt the platform. This role demands strong communication, relationship-building, and project management skills to effectively bring new clients into the Moove ecosystem while maintaining high satisfaction levels.
What You’ll be Doing
● Deliver 100% satisfaction, in-person support to our drivers.
● Walk drivers through onboarding and all of the tools to be successful
● Help brand the Moove name and get drivers excited
● Stay on top of Moove policies and procedures
● Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
● Welcome and greet customers delightfully.
● Accurately describe Moove’s product features and benefits to drivers.
● Ensure all onboarded drivers are transferred to the Moove Fleet account.
● Resolve driver related issues.
● Work with the City Fleet Manager in building harmonious relations between drivers.
● Build driver funnel dashboard for new driver acquisition across various channels
● Manage driver referral and incentive schemes.
● Manage driver agency relationships to ensure they met company KPIs.
What You will need for this position
● A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
● A minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
● Freshers are also Welcome
● Excellent communication skills.
● Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
● Must be customer service-centric.
● Must possess basic administration skills.
● Ability to work independently, with little or no supervision.
● Ability to work in a fast-paced environment.
Key Metrics
● Daily retention targets as % of return walkins
● Weekly churn targets
● Daily Ticket resolutions for DPs basis physical and remote interactions
● Daily Driver performance basis supply hour and trip targets of the city
● Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
● Overall DP portfolio monitoring basis allocated count of DPsWho You'll Be Working with:
Directly reporting to our {Line Manager}, and closely working with our {Department} Team.
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.
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