About Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

The Opportunity

We are looking for an outstanding individual with strong analytical, operational and managerial skills to support the General Manager in growing our business locally. As Head of Operations, you will develop data-driven insights, create strategies, and scale the most impactful and innovative business initiatives to onboard, manage and support Moove Drivers.

What You’ll be Doing

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements

What you will need for this position

• Degree in Business Management, Computer Science or other relevant fields. An MBA is a plus.
• Proven experience as Head of Operations, Operations Director or similar leadership role
• Familiarity with all business functions, including HR, finance, supply chain and IT
• Experience with implementing IT systems
• Knowledge of data analytics and reporting
• Good with numbers and financial planning
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude

Who You'll Be Working with:

Directly reporting to our General Manager and closely working with our Regional General Manager (SSA).

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and seek like-minded people to join us in our mission to disrupt vehicle ownership and improve cities.

Moove is strongly committed to diversity within its community.

The Company’s approved Employment Equity Plan and Targets will be considered part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of the information contained in employment applications and other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate based on gender, race, sexual orientation, marital status, religion, political affiliation, or other protected characteristics.

About Moove: Moove is a mobility asset finance company and is Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise vehicle ownership and empower mobility entrepreneurs across Africa.

Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust, and Ownership.