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Customer Success Manager | Mexico



Customer Service, Sales & Business Development
Mexico City, Mexico
Posted on Wednesday, June 5, 2024

Request : Please upload an English version of your resume during your application.

About Moove

Moove is on a mission to democratise access to vehicle ownership for mobility entrepreneurs across the world. Our vision is to build the largest integrated vehicle financing platform using technology & future productivity to scale. By doing so, we are creating sustainable jobs for mobility entrepreneurs globally.

About the Role

Moove is looking for an experienced leader with excellent people skills, strong business acumen and an entrepreneurial attitude to be the Customer Success Manager. The Customer Success Manager will be building a high performance Customer Success Team and be responsible for the satisfaction, retention, safety and success of our customers.

The ideal candidate will have a proven track record in developing high performing Account Management, Customer Success or Support Teams and be comfortable setting up the tools, processes and structures to succeed. A successful CS Manager will be a strong people leader who is able to manage conflicting tasks and deadlines in a busy environment. A successful candidate will also be familiar with utilising CS. CRM tools to drive success and efficiency and understand how to pull, digest and action the data derived from those tools.

What You’ll be Doing

  • Build and Lead a team to successfully achieve Moove’s launch and scale

  • Drive KPI success across metrics such as driver satisfaction, retention & churn

  • Build and scale processes, tools and tracking to understand the success of the team

  • Draw insights from telematics data and develop proactive training for our customers

  • Ensure driver safety

  • Analyse metrics and implement projects & initiatives to improve operations, efficiency and effectiveness

  • Work closely with the City Manager to drive projects and work with central teams to resolve any operational or product issues

  • Support in-country initiatives to promote Driver Safety and Driver Diversity

What You will need for this position

  • Successful candidates will bring a dynamic combination of IQ and EQ and an ability to think strategically and execute tactically.

  • A keen sense of responsibility, initiative, and an ability to inspire. You should feel comfortable working autonomously and in a team environment.

  • A minimum of 4 years of experience or less if you are an overachiever (prove it!)

  • Operational experience; knowledge of the automotive/ride hailing/fleet industry is a plus

  • Excellent verbal and written communication skills in Spanish and English

  • Excellent organisation and project management skills

  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength of yours

  • Ability to prioritise important and urgent activities

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of the information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation, or any other protected characteristic.

Moove’s Vision: To build the largest integrated vehicle financing platform for mobility entrepreneurs using technology & future productivity.