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City Maintenance Manager - Bengaluru



Bengaluru, Karnataka, India
Posted on Monday, April 22, 2024

About Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

● Coordinate, schedule, and audit vehicle service, maintenance & repair, handling escalations and
managing conflict resolutions with our customers
● Build, Manage, Measure, and Maintain relationships with Suppliers and Repair outlets to ensure that
uptime of Fleet is maximised.
● Prioritise and assign work to meet customers’ needs.
● Ensure quality, compliance, and safety of Moove assets.
● Manage the Insurance process in line with Policy requirements.
● Ensure that all Insurance claims are completed expediently and vehicles brought back to operation
in the minimum timeframe.
● Manage the Authorisations of maintenance to ensure that appropriate work is being done on the
fleet at the optimised costs.
● Continuous Improvement mindset with respect to processes and systems to create efficiencies and
● Ad Hoc investigations and solutions as required from time to time.
● Track expenses and oversee the budget for maintenance.
● Conduct regular inspections of the facilities to detect and resolve problems.
● Plan and manage all repair and installation activities.
● Oversee equipment stock and place orders for new supplies when necessary.
● Document and prepare daily progress reports and maintenance logs.
● Critically evaluate the tracking solutions in place to monitor the driving habits of our DPs and, where
necessary, provide retraining.

Key Metrics
● Ensuring time bound inspection and reduce downtimes
● Ensuring TAT of insurance claims under defined limits
● Ensuring PMS plan vs Actual with max X% deviation
● Monthly Cost projection vs actual
● Fortnightly report on Cost & TAT

● Onboarding vendors
● Vendor management
● Fleet level plan for PMS and adherence
● Team handling
● Coordination with Insurance for any escalation
● Monthly billing process with formats Submission from vendor to Company Accounts

Key Requirements

● Minimum 10 years of fleet maintenance management experience preferred.
● An Associates or Technical degree in Motor Mechanics is a must .
● Hands-On Fleet Industry Experience is a must
● Strong customer service and organisational skills required
● Valid driver’s licence preferred.
● Candidates will be subject to analytical test prior to interviews
● Proficiency with computers including Microsoft Office; Google Office Suite and web-based
applications preferred.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.