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Collections Manager

Moove

Moove

London, UK
Posted on Friday, November 24, 2023

About Moove

  Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector

About the Role

Moove is looking for experienced Collections Manager with strong business acumen and an entrepreneurial attitude to own the collections and debt management activities in a fast-growing, fast-paced, vibrant startup environment.

What You’ll be Doing

  • Managing the day to day operations of the UK collections and debt management activities to minimise overdue debt and maximise cash receipts

  • Developing, maintaining, reviewing and improving internal collections strategies, policies and procedures to drive continuous improvement

  • Overseeing the performance of external debt collection agencies, including contract management, monitoring activities and outcomes to optimise third party collections

  • Leveraging technology to drive innovation, automation and scale and managing data to ensure high data integrity and robust reporting

  • Managing customer escalations in relation to collections, arrears and forbearance

  • Managing a team of 1-5 reps and building a high performance culture

What You will need for this position

  • An understanding of collections, arrears and forbearance practices, and debt management practices

  • Experience in developing policies and processes and aligning these with business and regulatory objectives

  • Ability to lead a team and develop a culture of collaboration and continuous improvement

  • Highly effective organisation and time management skills to manage self and team

  • Excellent analytical and problem-solving skills and ability to think from first principles

  • High competency with adopting and embedding new technologies and tooling

  • Excellent verbal and written communication skills

  • Ability to work calmly and efficiently in a fast-paced environment

  • London-based and willing to work on site



Who You'll Be Working with:

Directly reporting to our City Manager, and closely working with our Operations Team.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.