City Manager, Cape Town
Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.
About the Role
As a City Manager at Moove.io, you will be at the forefront of managing and expanding our urban mobility operations within your assigned city. You will oversee a wide range of responsibilities, including fleet operations, driver management, customer support, and partnerships with local stakeholders. Your role will involve optimizing the efficiency and reliability of our transportation services, ensuring exceptional customer experiences, and driving sustainable growth in your city. Join us in revolutionizing urban mobility and shaping the future of transportation in your community.
What you’ll be doing
Set-up, Lead, and Scale Moove's business operations in your city.
Manage and Coach the Operations Team Leads.
Craft and achieve business goals with regards to operational excellence, profitability, and Driver experience.
Work closely with the Head of Operations to drive projects and resolve any operational issues.
Manage City Operations Metrics Dashboard and ensure that the business and operational metrics are healthy at all times
Lead daily stand-ups to review City Ops data and plan the next course of action
Lead the charge on ensuring timely and full collection of all driver receivables
Facilitate timely on-boarding of vehicles and support vehicle supply activities.
Support in-country initiatives to promote Driver Safety and Driver Diversity.
Lead deployment and quality of supply chain (i.e. Moove Driver-partners)
Collaborate with marketing teams to initiate creative local strategies and user growth campaigns
Work with Central Ops and other city managers to help scale our other cities through developing and sharing best practices
Lead local regulatory concerns with our Policy, Legal, and Communications teams.
What you will need for this position
Successful candidates will bring a dynamic combination of IQ and EQ and an ability to think strategically and execute tactically.
A keen sense of responsibility, initiative, and an ability to inspire. You should feel comfortable working autonomously and in a team environment.
A minimum of 8 years of experience, but we will consider candidates with less experience if they meet our other requirements
Operational experience is a plus; knowledge of the automotive industry is not required but is a plus.
Excellent communication, organisation, and project management skills
Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength of yours
Ability to prioritise important and urgent activities
Excellent organisational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
MBA will be a preferred, but not a mandatory requirement
Growth mindset to scale up products and new geographies
Ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted deals.
Monthly P&L output - Actuals vs Targets
Monthly Rental collection - Actuals vs Targets
Fleet Utilisation % of the fleet - Actuals vs Targets
City Driver Partner satisfaction score
Overall expenses - Actuals vs Targets
Overall Fleet Growth and Top Line Growth
New product launch and execution
Team Morale & Attrition %
Advertising execution of campaigns
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of the information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
Moove’s Vision: Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratise vehicle ownership and empower mobility entrepreneurs worldwide.