As part of a translation squad, you will be the first point of contact for general customer enquiries (telephone calls, WhatsApp messages, and emails) and for our Global Customer Care Managers. You will manage the translation of customer requests to ensure that they can be resolved quickly and effectively.

Your tasks:

• Administration: Offering help through live chat, processing emails, and issuing invoices in English and Turkish.
• Teamwork: You work together with the Global Customer Care Manager team to find customer-friendly solutions.
• Problem solving: You take care of high-priority requests (teacher search, organization, booking).
• Interface: You are the interface between our Global Customer Care Manager Department and our tutors.
• Coordination: You organize tutoring sessions and ensure that they run smoothly.

Who are you?

• Experience: 2-5 years Customer Care field or inbound call center customer service department. If you have experience in translation or education it`s also a plus.
• You are proficient in CRM/ Customer Care Tools
• Language skills: You are native in Turkish and you have C1 Level of English. A third language is a plus.
• Extroverted: You are a natural communicator and can put yourself in the shoes of every customer in order to find the right solution for every problem and bring a smile to our customers’ faces.
• Organisational talent: You know how to structure yourself, see the bigger picture and keep a cool head even when under pressure.
• Hands-on mentality: You are hands-on, show a high degree of initiative and responsibility and quickly learn new tasks. You are also no stranger to multitasking.
• All-rounder: You are enthusiastic about our product, quickly learn the necessary hard facts and convince with your authenticity as well as your customer and service orientation.