Customer Care Agent (Istanbul)
GoStudent
This job is no longer accepting applications
See open jobs at GoStudent.See open jobs similar to "Customer Care Agent (Istanbul)" Speedinvest.Customer Service
Istanbul, İstanbul, Turkey
Posted 6+ months ago
Your tasks?
- Support: You are the first point of contact for general customer enquiries (telephone calls, WhatsApp messages and emails) and for our Customer Success Managers.
- Advice: You advise GoStudent customers over the phone and support them with any technical issues.
- Administration: Offering help through live chat, processing emails and issuing invoices.
- Teamwork: You work together with the Customer Care team to find customer-friendly solutions.
- Problem solving: You take care of high-priority requests (teacher search, organization, booking).
- Interface: You are the interface between our Customer Success Department and our tutors.
- Coordination: You organize tutoring sessions and ensure that they run smoothly.
Who are you?
- Education: Completed prior commercial training.
- Language skills: You are proficient in Turkish.
- Extroverted: You are a natural communicator and can put yourself in the shoes of every customer in order to find the right solution for every problem and bring a smile to our customers’ faces.
- Organisational talent: You know how to structure yourself, see the bigger picture and keep a cool head even when under pressure.
- Hands-on mentality: You are hands-on, show a high degree of initiative and responsibility and quickly learn new tasks. You are also no stranger to multitasking.
- All-rounder: You are enthusiastic about our product, quickly learn the necessary hard facts and convince with your authenticity as well as your customer and service orientation.
Please update your CV/Resume in PDF format.
This job is no longer accepting applications
See open jobs at GoStudent.See open jobs similar to "Customer Care Agent (Istanbul)" Speedinvest.