QM/RA Customer Specialist (F/M/D)

We are looking for a dedicated Quality Management & Regulatory Affairs Specialist with experience in quality and regulatory compliance in MedTech to join our team in Vienna. This role focuses on ensuring the success and satisfaction of our large and mid-size medical device manufacturer clients. As a key member of our customer success team, you will build long-term relationships, drive customer happiness, identify business opportunities, and help clients maximize the use of our software. Proficiency in German and English is essential, along with a willingness to travel up to twice a month.

Build and maintain long-term relationships with large and mid-size medical device manufacturers.

Ensure customer satisfaction by addressing needs and concerns promptly.

Onboard new customers and provide comprehensive training on our software.

Identify future business opportunities, including cross-sell and up-sell potential.

Define, track, and own success metrics to measure customer satisfaction.

Serve as the primary point of contact for customers, addressing their queries and concerns.

Willingness to travel up to twice a month to meet with customers and attend industry events.

3+ years of experience in medical compliance-related roles.

Fluency in German and English, both written and verbal.

Strong communication skills and the ability to build relationships with diverse stakeholders.

Experience in account management, customer success or similar customer-facing roles.

Willingness to travel up to twice a month.

Ability to work independently and manage multiple priorities in a dynamic environment.

Knowledge of medical device industry and compliance requirements.

Proficiency with CRM software and customer success tools.

Customer-focused and empathetic, dedicated to ensuring customer satisfaction.

Proactive and self-motivated, with a passion for helping customers succeed.

Excellent at building and maintaining relationships with a diverse range of individuals.

Adaptable and flexible, comfortable working in a fast-paced environment.

Detail-oriented and organized, with strong problem-solving skills.

Committed to delivering high-quality work and meeting deadlines.

At this stage of our company, we can only accept applications from people who are based in Europe with either European citizenship, an active working visa or being self-employed and joining us as a full-time contractor.