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Technical Program Management - Customer Operations (f/m/d)



IT, Customer Service, Operations
Munich, Germany
Posted on Thursday, June 6, 2024

FERNRIDE is an equal opportunity employer. We are committed to Diversity, Equity, Inclusion & Belonging because we value and celebrate everyone's differences and individuality. We strive to create an open, safe space in which you feel empowered and authentic. FERNRIDE has over 130 employees, from 35+ countries. Our culture is characterized by the company values and fundamentals: #wewinasoneteam #weexecuteanddeliver #weareambitiousinnovators #weareopentochange #weputcustomervaluefirst #respect #professionalism #safety.

What will you do?

As Technical Program Manager - Customer Operations (f/m/d) you are the key interface of FERNRIDE to our Engineering team and the implementation of our innovative solutions in our customer’s operation. You are responsible for coordinating our engineering projects with our partners and managing the contributions of our internal stakeholders involved in the projects. In this role, you will be overseeing the end-to-end implementation of our solutions, ensuring seamless integration, and optimizing customer operations. You will work closely with cross-functional teams, including engineering, product management, Business Development, customer support and external partners to drive successful project delivery and enhance customer satisfaction. If you love having a high-level overview of complex technical challenges, managing different internal and external stakeholders, and making sure we keep our project KPIs, you will have the time of your life! This role reports to the Director of Technical Program Management.

Leave your footprint by:

  • leading and manage multiple technical and customer implementation programs, ensuring they are delivered on time, within scope, and within budget.
  • developing detailed project plans, including timelines, milestones, resource allocation, and risk management strategies.
  • collaborating with engineering and product teams to understand technical requirements, provide input on solution design, and ensure successful implementation of our technology in customer’s daily operations
  • communicating effectively with internal and external stakeholders, ensuring alignment on project goals, expectations, and progress.
  • proactively identifying and address project-related issues, working with cross-functional teams to implement effective solutions.
  • maintaining project documentation, including requirements, plans, progress reports, and post-implementation reviews.
  • tracking and analyzing key performance indicators (KPIs) related to customer operations and implementation, providing insights and recommendations for continuous improveme

What you will bring to the team?

  • Several years of experience in technical program management, project management, or a related role, preferably within the technology industry.
  • Proven track record of managing complex, cross-functional projects with multiple stakeholders.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
  • Strong problem-solving and analytical abilities, with a keen attention to detail.
  • Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
  • Ability to thrive in fast-paced start-up environment with ever shifting priorities.
  • Previous experience working in the Automotive Industry is preferred.
  • PMP, PMI-ACP, or similar project management certification is a plus.

What we offer @FERNRIDE

Our accomplishments are based on team effort, and we want all our people to benefit from it:

  • Company equity
  • Flexible working hours in a hybrid work model
  • Team events and quarterly offsites
  • 30 days of vacation
  • Winning company culture - underpinned by core values and fundamentals
  • Snacks / beverages in office

Who we are

FERNRIDE offers scalable automation solutions for yard trucking that increase productivity, promote sustainability, and improve worker safety. We employ a human-assisted automation approach, which allows for remote takeovers of electric trucks when necessary. This ensures seamless integration and reliable operations for logistics operators. With over a decade of research and high-profile customers, including Volkswagen, HHLA, DB Schenker, and BSH, FERNRIDE uses cutting-edge technology to address major industry challenges, such as driver shortages and the negative environmental impact of logistics operations.