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Support Analyst



IT, Customer Service
Lagos, Nigeria
Posted on Friday, October 27, 2023

About the company

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.
To gain deeper insights into FairMoney's pivotal role in reshaping Africa's financial landscape, we invite you to watch this informative video.

How it is to be a Support Analyst at Payforce by FairMoney

As a Support Analyst, you will play a pivotal role in the management and optimization of our Point of Sale (POS) operations. Your responsibilities will include ensuring the seamless functioning of POS terminals and delivering exceptional support to our customers and partners. This position demands a keen eye for detail, technical proficiency, and exceptional communication skills.

Role and Responsibilities

Planning and Distribution of POSs:

  • Understanding the company's overall concept, including the brand, customer base, product goals, and all service-related aspects.
  • Engaging with customers or clients, providing service support.
  • Executing actions to enhance customer service and internal processes.
  • Learning and becoming proficient in internal software systems.
  • Assisting in creating performance reports.

POS Terminal Management:

  • Executing the process of Un-mapping, Re-Mapping, Sponsor mapping, and assigning terminals.
  • Deployment report of terminals to managers.
  • Providing POS support to Growth Managers and Customer Service.
  • Managing SIM cards.
  • Handling branding materials and their distribution.
  • POS Inventory management.
  • Bachelor's degree in Business Administration, Engineering, Logistics, or a related field with at least 2 years of relevant domain experience.
  • Strong technical skills and the ability to troubleshoot hardware and software issues.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work both independently and as part of a team.
  • Knowledge of payment industry regulations and security standards is a plus.
  • Experience with call handling is desirable.
  • Private Health Insurance
  • Pension Plan
  • Training & Development

Recruiting Process

  • A screening call with the Senior Recruiter for 30 minutes
  • Interview with the hiring manager for 45- 60 minutes
  • A case study might be applied to evaluate technical skills