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Dialer Specialist



Abuja, Nigeria
Posted on Tuesday, October 17, 2023

FairMoney is a credit-led mobile bank for emerging markets. The company was launched in 2017, operates in Nigeria and raised close to €50m from global investors like Tiger Global, DST & Flourish Ventures. The company has offices in France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Watch the way FairMoney is building Africa’s money story here

Roles and Responsibilities

  • The role will require a strong understanding of dialer management, telephony infrastructure, data analysis, reporting, and SQL.
  • With limited direction, develop and translate business requirements to technical specifications.
  • Create technical designs for enhancements or refinement of integrated call centre technology with a focus (but not limited to) outbound campaigns.
  • Independently perform testing and design scenarios/projects to optimize performance across all business lines.
  • Assist with integration and system testing, according to detailed test plans to ensure high quality.
  • Creates, modifies, and terminates users, campaigns, skills, dial rules, and other settings within the dialer platform.
  • Promote and maintain an ongoing working relationship with other technology and service departments and partner with them to support our call centre environment.
  • Assist in ad-hoc projects as needed.
  • A minimum of 2 years of related technical or call centre experience, with automated dialler management in a blended call environment.
  • Solid project management skills including demonstrated project work with integrated telephony and/or automated dialer technology.
  • Ability to analyze data and recommend go-forward actions.
  • Ability to establish and maintain effective working relationships at the Management level across functional groups and business units.
  • Previous experience interacting with Analytics and IT for dialer campaign management.
  • Ability to work in a fast-paced environment and adjust focus and workflow based on changing deadlines and needs.
  • Excellent written and oral communication skills.

Good to have

  • Knowledge of Excel, SQL, MySQL, and ETL tools (Such as Kettle) and strong attention to detail required.
  • At least 2 years of experience with SQL preferred, including data analysis, import, export, and presentation.
  • Proficiency in utilising BigQuery for data analysis and manipulation.
  • Expertise in Excel and Tableau for data analysis, reporting, and visualisation.
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development.

Recruitment Process

  • A screening call with the Senior Recruiter for 30 minutes.
  • Technical interview with the Data and Analytics team for 30-45 minutes.
  • Second round of interviews with a Specialist
  • Final Discussion with Dialer Manager for 30-45 minutes.