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Collections Specialist



Abuja, Nigeria
Posted on Friday, September 29, 2023

FairMoney is a credit-led mobile bank for emerging markets. The company was launched in 2017, operates in Nigeria, and raised close to €50m from global investors like Tiger Global, DST & Flourish Ventures. The company has offices in France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Watch the way FairMoney is building Africa’s money story here.

We are looking for passionate individuals with a flair for debt recovery to join a fast-growing team in Abuja.

You will be working as our Collections Specialist in our Lending team. You will be based in Abuja and working with our other Collections Specialist, as well as our other teams based in Lagos.

Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria. You will do this by ensuring that customers with delinquent loans are contacted, negotiating overdue payments, and carrying out necessary actions that initiate recovery. We also need folks who are going to help improve the team’s overall collections rate.

Roles and Responsibilities

Your mission will be to :

  • Plan a course of action to recover outstanding payments.
  • Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
  • Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
  • Listen actively to customers and ensure conversation is collection-driven.
  • Advise customers on their payment options and best methods of payment.
  • Properly document information from the conversation.
  • Negotiate payoff deadlines or payment plans.
  • Create trust relationships with debtors when possible to avoid future issues.
  • A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.
  • Apt in negotiating and persuading.
  • Good knowledge of the collection process and approach.
  • Excellent collaborator and team player
  • Excellent communication skills, both oral and written.
  • Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
  • You may have an understanding/working knowledge of a collections system (advantageous)
  • You should be comfortable with skills in Microsoft Office/Google Workspace.
  • You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.
  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus

Recruitment Process

  • A screening call with the Recruiter for 30 minutes.
  • Technical interview with the hiring manager for 30-45 minutes.