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Key Accounts Manager

FairMoney

FairMoney

Sales & Business Development
Nigeria
Posted on Wednesday, September 6, 2023

About the Company:
FairMoney is a Credit led Mobile Bank that offers services in emerging markets. It was founded in 2017 and currently operates in Nigeria. The company has received funding of nearly €50 million from global investors such as Tiger Global, DST, and Flourish Ventures. FairMoney has a presence in multiple countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Our goal at FairMoney is to create the best mobile banking and point-of-sale solutions for emerging markets. We started with a digital microcredit application on Android, and since then, we have expanded our offerings to include a wide range of financial services. These services include current accounts, savings accounts, debit cards, and innovative point-of-sale (POS) solutions for merchants and agents through PayForce by FairMoney.

About the Role:
Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
We are looking to hire a Key Accounts Manager to join our Sales team. To do well in this role, the successful hire will need to have a very fine eye for sales and Customer relationships. Below are the roles and responsibilities but not limited to:

Role and Responsibilities:

  • He/She will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries and restaurants, Lounge and Bar and Hotels) and developing & deploying strategies to increase sales revenue.
  • Engaging with a portfolio of merchants to introduce them to our products.
  • Onboard and retain the merchants and nurture those key relationships over time.
  • Being able to help the merchant resolve issues/complaints on the spot or escalate to customer support when necessary.
  • Coordinating pre-sales and post-sales follow-up
  • Hit target quotas for set KPIs (Transaction value, volume, and revenue).
  • To achieve their daily, weekly, and monthly target of transactions
  • To reactivate the inactive accounts by calling, and visiting them
  • Monitoring market trends and providing regular competitor feedback
  • Have a good understanding of the business's products or services and be able to advise others about them
  • Follow up with Merchants and ensure active and inactive merchants are visited and if need be, mobilize retrieval of POS from inactive business partners.

Requirements

  • A minimum of 3 to 6 years of experience with a proven record as a Key Accounts Manager managing merchants in Banking, Fintech, and related Financial Institutions.
  • Must have an Android phone.
  • Ability to self-motivate and manage self.
  • Good communication and interpersonal skills.
  • Customer orientation and ability to adapt/respond to different characters.

Benefits

  • Private Health Insurance
  • Performance Bonus
  • Pension Plan
  • Training & Development

Recruitment Process:

  • A screening call with a member of the recruitment team for 30 minutes.
  • Technical interview with the hiring manager for 30 to 60 minutes.