Key Accounts Manager
FairMoney is a credit-led mobile bank for emerging markets. The company was launched in 2017, operates in Nigeria & India, and raised close to €50m from global investors like Tiger Global, DST & Flourish Ventures. The company has offices in France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Watch the way FairMoney is building Africa's money story here
ABOUT THE ROLE
Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
We are looking to hire a Key Account Manager to join our Sales team. To do well in this role, the successful hire will need to have a very fine eye for sales, and Customer relationship. Below are the roles and responsibilities but not limited to:
Roles and Responsibilities:
- He/She will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries & Restaurants, Lounge and Bar and Hotels) and developing & deploring strategies to increase sales revenue.
- Engaging with portfolio of merchants to introduce them to our products.
- Onboard and retain the merchants and nurture those key relationships over time.
- Being able to help the merchant resolve issues / complaints on the spot or escalate to customer support when necessary.
- Coordinating pre-sales and post-sales follow up
- Hit target quotas for set KPIs (Transaction value, volume, and revenue).
- To achieve their daily, weekly, and monthly target of transactions
- To reactivate the inactive accounts by calling, and visiting them
- Monitoring market trends and providing regular competitor feedback
- Have a good understanding of the business's products or services and be able to advise others about them
- Follow up with Merchants and ensure active and inactive merchants are visited and if need be, mobilize retrieval of POS from inactive business partners.
- A minimum of 4 to 6 years of experience in the Merchant business
- Must have an android phone.
- Ability to self-motivate and manage self.
- Good communication and interpersonal skills.
- Customer orientation and ability to adapt/respond to different characters.
- Performance Bonus
- Training & Development
- Work From Home
- Paid Time Off
- Pension Plan
- Private Health Insurance
- A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
- Technical Interview with the Hiring Manager for 45-60 minutes.