Head of Operations
EstateGuru
Operations
Tallinn, Estonia
Posted on Wednesday, September 27, 2023
- Lead a global operations team, including country managers and their teams to achieve high-performance targets and meet ambitious sales goals, whilst developing and tracking global KPIs to assess the effectiveness of lending operations;
- Drive business growth by identifying and establishing new origination sources, partnerships, and channels to increase loan sales;
- Monitor and ensure a consistent customer experience across all countries;
- Develop and introduce new lending products and services tailored to the needs of SMEs, real estate developers and other target segments;
- Monitor and assess adherence to global loan origination and portfolio management processes and take corrective actions as needed;
- Collaborate effectively with product teams, and headquarters to ensure alignment with the company’s overall strategy and to align operations with HQ-driven standards;
- Continuously analyse market trends, customer preferences, and competition to identify opportunities for expanding loan origination;
- Actively engage with the technology and data analytics teams to leverage technology for loan sales growth;
- In collaboration with the credit risk team, develop and execute strategies to enhance the quality of the lending portfolio, ensuring a lower default rate and improved risk management;
- Ensure that standardised compliance and quality frameworks are implemented uniformly across countries;
- Set performance expectations and ensure teams meet operational goals consistently;
- Foster a culture of consistency, teamwork, collaboration and innovation within the lending team, encouraging creative thinking to drive product development.
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