Our existing customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it’s a win-win.

We are a young company with big aims and a lot of momentum. In the summer of 2022 we raised $18M in an oversubscribed A round led by General Catalyst, a top tier global VC fund and have gone from strength to strength since: we’ve won a series of large multiyear NHS contracts, extended 100% of our existing client contracts.

This is your chance to join us at a key stage of our growth. Our ambition is to be a category leader for virtual healthcare. You will be joining a highly entrepreneurial team that combines technical, clinical, operational, and commercial colleagues.

We're solving real problems for patients and health systems. we’re looking for dedicated people with a passion for healthcare.

Healthcare Assistant

The Health Care Assistant (HCA) plays a critical role in supporting the virtual ward by assisting in the monitoring and care of patients remotely. The post holder will use the web-based Doccla platform to help monitor patient wellbeing, support their care needs, and assist in delivering high-quality care in collaboration with the wider clinical team.

Responsibilities:

Assist in the monitoring of vital signs and collection of patient data through remote technology.
Provide support to patients in their home environment, ensuring their comfort, safety, and wellbeing.
Communicate effectively with patients, offering reassurance and advice as directed by clinical protocols.
Support the clinical team in managing patient care pathways, ensuring timely responses to any patient needs or concerns.
Assist in maintaining accurate and up-to-date patient records.
Escalate patient concerns to the appropriate healthcare professionals as per established protocols.
Participate in clinical audits and quality improvement initiatives.
Provide general administrative support to the clinical team, including managing appointments and patient follow-ups.
Support the integration of care pathways for remote patient monitoring to enhance patient outcomes.

You will work closely with:

Patients
Clinicians and medical staff from both Doccla and from our customers
Doccla’s Customer Service team
Registered Manager CQC
Key account managers
The commercial team

Qualifications & Skills:

The post holder will be a compassionate, proactive individual with excellent communication skills and a keen interest in patient care. They will be comfortable working in a flexible scale-up environment.

Qualifications:

NVQ Level 3 in Health and Social Care or equivalent experience
Current Care Certificate
Right to work in the UK

Essential:

A minimum of 2 years of experience as a Health Care Assistant in a clinical setting.
Experience in patient monitoring and basic care provision.

Desirable:

Experience in remote patient monitoring or virtual wards.
Familiarity with digital healthcare platforms.
Experience working in a start-up or rapidly changing environment.

How we work

We empower everyone to take ownership and responsibility for the company and their role within it. We act ethically and think of helping patients and protecting their safety first.

Whatever your role is, to thrive at Doccla, a can-do and action oriented attitude is essential. As is being a clear and open communicator who is receptive to feedback.

Our team is hybrid with offices in London, Denmark, Germany & Stockholm. Most of the team lives in and around London and visits the office one to three times per week to enjoy in person meetings, free lunch with the team, and the general perks of a WeWork with a glorious barista. The extent of remote vs office working will depend on your role, as some roles have the flexibility to be fully remote.

We have an employee equity pool that you can be part of so that as the company continues to grow you’ll have a share in its success.

Some of our employee benefits include

Annual Leave & Holidays:
- 🌴 25 days of annual leave plus up to 8 bank holidays per year.
- 🔄 Flexibility to buy or sell holidays back to the company.
Remote Working:
- 🏡 Flexible Remote Work: Options to work remotely, giving you the freedom to balance work and life.
- 💻 Home Office Setup: £200 remote working stipend to enhance your home office.
- 🧘🏽‍♂️ Monthly Remote Wellness Allowance: Access to well-being services like in-home massages and healthy food deliveries, even when working from home.
Financial Benefits:
- 📈 Employee stock options.
- 💸 4% pension on full basic pay.
- 🛡️ 4x basic pay for Life insurance.
Health & Wellness:
- 🩺 Private health insurance.
- 🧘🏽 Monthly well-being allowance for services like in-home massages and healthy food deliveries.
- 🫄 4 months full pay for the birthing person.
- 👶🏽 4 weeks full pay for the non-birthing person.
Workplace Perks:
- 🍝 Daily lunch provided at HQ.
- 📚 £500 Learning & Development budget per employee.
- 🚲 Cycle to work scheme.
- 🐶 Pet-friendly office.

What do you get for all your hard work?

A competitive compensation package (base + options) with half year and annual performance reviews.
Work at one of the most patient focussed and client centric healthtech startups, backed by top VC firms, General Catalyst & Speedinvest.
Growth. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.

Diversity at Doccla

We embrace diversity at Doccla. To build a product that is valued we need a team with all kinds of different perspectives, experiences and backgrounds. That's why we're committed to hiring people from different backgrounds, race, religion, national origin, gender identity, sexual orientation, gender identity, age or disability.

We understand that applying for a new job takes a lot of work and we really value your time. We are really looking forward to reading your application!

Safer Recruitment

Doccla is committed to the principles of safer recruitment, ensuring that safeguarding and promoting the welfare of children and vulnerable adults is central to our recruitment processes.

A Disclosure and Barring Service (DBS) check will be required for all posts with access to children or vulnerable adults. Please note that it is an offence to apply, offer or accept to do any work with children (paid or unpaid) if disqualified from working with children.

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