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Health Coach



London, UK
Posted on Friday, November 10, 2023

A bit about us

We’re Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.

Our existing customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it’s a win-win.

We are a young company with big aims and a lot of momentum. In the summer of 2022 we raised $18M in an oversubscribed A round led by General Catalyst, a top tier global VC fund and have gone from strength to strength since: we’ve won a series of large multiyear NHS contracts, extended 100% of our existing client contracts.

This is your chance to join us at a key stage of our growth. Our ambition is to be a category leader for virtual healthcare. You will be joining a highly entrepreneurial team that combines technical, clinical, operational, and commercial colleagues.

We're solving real problems for patients and health systems. we’re looking for dedicated people with a passion for healthcare.

The purpose of this role is to help people develop the knowledge, skills, and confidence to manage their own health and wellbeing and support them to stay well. You will deliver effective health coaching sessions using a holistic and person-centred approach that helps people focus on what matters to them. The aim is to empower people to take control of their own wellbeing by building their confidence, motivating them to set goals and creating personalised action plans.

Coaches will use health coaching, motivational interviewing and behaviour change skills to empower people to make positive lifestyle changes and provide support to ensure they complete evidence based interventions such as vaccinations, regular exercise, stopping smoking, achieving/maintaining a healthy weight and completion of pulmonary rehabilitation.

The role will take a holistic approach that helps increase people’s ability to access community support and self-management education and connect to Social prescribing and other support services available. Health Coaches will work alongside clinical colleagues in the health hub to provide a joined-up approach, maximise patient experience and reduce escalations in care.

  • Work flexibly to assist with all aspects of establishing the Health Hub and onboarding patients to the service

  • Undertake patient assessments to establish their personalised Winter Health Plan

  • Providing Health Coaching support to optimise patients with long term conditions including ensuring evidence based care reaches them

  • Collect and record outcome, monitoring and impact data to contribute to the evaluation of the service.

  • Gather client feedback to evaluate the quality of the service and to inform service changes and developments
  • Forge strong relationships across all Hub partners in the NHS and beyond, helping to build a map of all local support services patients can access
  • Actively develop skills across the Health coaching portfolio on an ongoing basis

The post holder will be a highly motivated, proactive individual. They must have exceptional communication skills and be comfortable working in a flexible start up environment.

Qualifications/ Experience:

  • Have experience working with the public
  • Experience with remote patient monitoring technologies and practices is an advantage.
  • Have exceptional communication skills and be adept at building relationships
  • Be self-motivated and a problem solver
  • Ability to work independently and in a team environment
  • Commitment to the values of being patient-centred, client-focused, responsive, and trusted

Experience in the healthcare industry is preferred, but not required. Please also share with us if you have prior experience of working in an entrepreneurial environment.

Training will be provided in:

  • Understanding remote monitoring
  • Knowledge of the main long term conditions and their effective management
  • Smoking cessation (such that you will be a trained level 1 advisor)

Clinical Hub manager

The role is hybrid - based mainly at home but a degree of travel is required, including meeting clinical stakeholders in person and attending Hub Team meetings and events.

How we work

We empower everyone to take ownership and responsibility for the company and their role within it. We act ethically and think of helping patients and protecting their safety first.

Whatever your role is, to thrive at Doccla, a can-do and action oriented attitude is essential. As is being a clear and open communicator who is receptive to feedback.

Our team is remote first with offices in London and Stockholm. Most of the team lives in and around London and visits the office one to three times per week to enjoy in person meetings, free lunch with the team, and the general perks of a WeWork. The extent of remote vs office working will depend on your role, as some roles have the flexibility to be fully remote.

We have an employee equity pool that you can be part of so that as the company continues to grow you’ll have a share in its success.

Some of our employee benefits include

  • 25 days of annual leave and up to 8 bank holidays per year 🌴
  • Employee Share Options 📈
  • Onsite Team Lunches 🌱
  • Wellbeing budget, from a massage to healthy food deliveries 🧘
  • Private healthcare with Bupa 🩺
  • Cycle to Work Scheme
  • Pet friendly office 🐶

What do you get for all your hard work?

  • A competitive compensation package (base + equity) with annual reviews.
  • Work at one of the most patient focussed and client centric healthtech startups, backed by top VC firms, General Catalyst & Speedinvest.
  • Growth. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.

Diversity at Doccla

We embrace diversity at Doccla. To build a product that is valued we need a team with all kinds of different perspectives, experiences and backgrounds. That's why we're committed to hiring people from different backgrounds, race, religion, national origin, gender identity, sexual orientation, gender identity, age or disability.

We understand that applying for a new job takes a lot of work and we really value your time. We are really looking forward to reading your application!

Safer Recruitment

Doccla is committed to the principles of safer recruitment, ensuring that safeguarding and promoting the welfare of children and vulnerable adults is central to our recruitment processes.

A Disclosure and Barring Service (DBS) check will be required for all posts with access to children or vulnerable adults. Please note that it is an offence to apply, offer or accept to do any work with children (paid or unpaid) if disqualified from working with children.