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IT Support Engineer

Doccla

Doccla

IT, Customer Service
London, UK
Posted on Friday, January 6, 2023

A bit about us

We’re Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.

Our existing customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it’s a win-win.

We are a young company with big aims and a lot of momentum. In the summer of 2022 we raised $18M in an oversubscribed A round led by General Catalyst, a top tier global VC fund and have gone from strength to strength since: we’ve won a series of large multiyear NHS contracts, extended 100% of our existing client contracts.

This is your chance to join us at a key stage of our growth. Our ambition is to be a category leader for virtual healthcare. You will be joining a highly entrepreneurial team that combines technical, clinical, operational, and commercial colleagues.

We're solving real problems for patients and health systems. we’re looking for dedicated people with a passion for healthcare.

What’s the role all about ?

As a key member of our IT team, you will be responsible for ensuring the smooth and secure operation of our systems and devices. This includes managing suppliers, coordinating the delivery of equipment, maintaining asset registers and access logs, onboarding and off-boarding employees, providing security training.

You will also provide general IT support to employees, manning the service desk as needed, and collaborate with cross-functional teams to improve processes and enhance security

The Ideal Candidate is someone Who is reliable, trustworthy, takes the initiative and cares about documenting repeatable processes and making sure that the system runs smoothly

The role :

  • Manage suppliers and coordinate the delivery of equipment
  • Maintain asset registers and access logs
  • Onboard and off-board employees
  • Monitor and maintain system performance
  • Identify and resolve system issues
  • Provide general IT support to employees, manning the service desk as needed
  • Collaborate with cross-functional teams to improve processes and enhance security
  • This role is hybrid (our offices are in Hammersmith).
  • The role pays up to £50,000

About you

Must Have

  • Experience with device and asset management
  • Experience with onboarding and off-boarding processes
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Being able to provide out of hours support as we sometimes have nurses working all hours

How we work

We empower everyone to take ownership and responsibility for the company and their role within it. We act ethically and think of helping patients and protecting their safety first.

Whatever your role is, to thrive at Doccla, a can-do and action oriented attitude is essential. As is being a clear and open communicator who is receptive to feedback.

Our team is remote first with offices in London and Stockholm. Most of the team lives in and around London and visits the office one to three times per week to enjoy in person meetings, free lunch with the team, and the general perks of a WeWork. The extent of remote vs office working will depend on your role, as some roles have the flexibility to be fully remote.

We have an employee equity pool that you can be part of so that as the company continues to grow you’ll have a share in its success.

Some of our employee benefits include

  • 25 days of annual leave and up to 8 bank holidays per year
  • Employee Equity Pool
  • Remote Working (Dependent on Role Requirements) with access to our Hammersmith office
  • Onsite Team Lunches
  • Private Health Insurance
  • A monthly Heka budget for health and wellbeing
  • Cycle to Work Scheme
  • Company wide social events
  • CharlieHR Perks & Discounts

Diversity at Doccla

Doccla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Safer Recruitment

Doccla is committed to the principles of safer recruitment, ensuring that safeguarding and promoting the welfare of children and vulnerable adults is central to our recruitment processes.

A Disclosure and Barring Service (DBS) check will be required for all posts with access to children or vulnerable adults. Please note that it is an offence to apply, offer or accept to do any work with children (paid or unpaid) if disqualified from working with children.