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People and Community Operations Manager



People & HR, Operations
Berlin, Germany
Posted on Friday, April 5, 2024
About Complori
Complori's mission is to make the next generation future-proof. We are teaching kids 21st century skills like coding, critical thinking, collaboration and technology literacy (to name a few) with our hybrid learning platform. We are dedicated to develop an adaptive and gamified, web based learning platform that features online live group classes for children aged 7-16.

With our Seed funding of €3.5 million (by leading European VCs Speedinvest, Educapital and Sparkmind) we are building a kick-ass team to further develop our product and reach more learners.
Apply for this job if you are excited about...
We are looking for a passionate and experienced people operations leader who wants to expand their expertise and enable the growth of Complori's community of coaches. You will manage the coach's employment cycle from recruitment to onboarding and enablement to offboarding enabling us to double its size in the next 8 months.
Your mission at Complori
  • Lead and improve the coaches' recruitment process (from screening to offer letter). We aim to double the size of the team by the end of the year so scalability will be key
  • Improve the existing onboarding process ensuring that every coach is set up for success before they start teaching their first class
  • Be the face of Complori in front of the coaches. You will answer their day-to-day questions in Slack and help them resolve blockers
  • Maintain and improve the Coach Performance. You will develop and execute measures to ensure a high customer satisfaction with the coaches. You will collaborate very closely with the Product team on this and own the Coach Quality KPI
  • Manage monthly payroll for the coaches' team with our external accountant
We are a perfect fit if...
  • You are fluent in German and English (this is a must and unfortunately, we can't consider applicants with less than C1 level in either of the languages)
  • 5+ years of experience in people and recruitment operations, ideally in a 70 + people startup
  • Deep understanding of German labour law
  • Experience automating processes and always being on the lookout for improving workflows
  • Strong communication skills. You will need those in everyday communication with the coaches as well as during their interview process.
  • You have set up a recruitment process and ensured it is executed successfully
  • Attention to details
  • You can manage tight deadlines and requests from multiple stakeholders
  • You are comfortable setting up processes and working with Personio both as HRIS and ATS
  • You have experience in performance management

Nice to have
  • You have set up a Learning and Development processes for a fast growing team
  • You have experience managing an online community

Über uns

What we believe in

We are committed to promoting equal opportunities. Many studies show that women, in particular, tend to apply only when they meet a high percentage of requirements. For us, it is important that the overall skill set matches and that you have the right mindset. Therefore, please apply even if you do not possess 100% of the skills but are highly motivated to start and learn with us. We embrace a culture that values diversity. This means we welcome all applicants irrespective of age, sex, disability, sexual orientation, race, religion, or belief.

What makes us stand out of the crowd

  • A start-up culture based on respect and trust, with flat hierarchies and opportunities to grow. Join an early stage start-up, take on responsibility from day 1 and be part of the ride.
  • Flexible working hours to adapt your work to your individual needs.
  • A hybrid work mode
    • Work from Berlin with flexible home office and remote work policy
    • For our coaches: Work remotely from anywhere in Germany
  • Remote work option all over EU
  • Mobility support with a subsidized Deutschlandticket for the BVG (Berlin public transportation) that allows you to travel cost-effectively and sustainably throughout Berlin and Germany, 365 days a year (Full time employees only)
  • Office located in the vibrant heart of Berlin, a city full of culture, creativity, and exciting opportunities.
  • Your choice of your operating system (MacOS or Windows) (Full time employees only)
  • Startup events as an integral part of our company culture, including summer and winter parties, team retreats, and other fun activities.

How to become part of the Complori team

  1. We are excited to receiving your application with your CV. After our review, we will get in touch with you to schedule a 30-minute interview with you.
  2. Based on the position (not for Tech Lead), we would love for you to complete a short homework. This could be a coding challenge, a design task or a case study.
  3. In the next interview you will meet your future direct manager and present the homework you completed. Afterwards we might ask you for some references.
  4. We will get back to you after a couple of days with our decision, and you are all set to become part of the Complori team!
  5. Your team will be excited to onboard you thoroughly, and you will be meeting everyone at Complori.
(The recruiting process may vary slightly based on the position in question.)