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Junior Customer Success Manager DACH (German native level) (f/m/d)



Customer Service, Sales & Business Development
Multiple locations
Posted on Wednesday, June 28, 2023

CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.

If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!

Is the topic of digitisation close to your heart? SaaS exactly your thing? Do you want to support people and companies in the phase of digital transformation? Then CoachHub is the right place for you! In just 3 years we have built a passionate team of over 600+ people, all on the same mission to democratise coaching to employees at all levels. Come and join one of LinkedIn's top 10 Startups and make your mark!

At CoachHub we are inspired by the idea of everyone experiencing the power of coaching - our Customer Success team contributes to our mission by creating long-term strategic partnerships with our clients and providing the tools and support they need to grow coaching throughout their organization.

*Please send your resume in English*

About the role

  • Building and developing long-term customer relationships through strategic planning and trustworthy cooperation.

  • Developing retention strategies by assessing customer goals and delivering against them.

  • Consulting on our digital coaching concept and how it fits into a long-term L&D eco-system, leadership development and/or transformation business initiatives.

  • Nurturing and promoting organizational growth through strong product adoption and education.

  • Designing Strategic Playbooks for long-term coaching concepts aligned with business outcomes for our customer’s success.

  • Relational Management, being the internal customer ambassador to lobby product feedback, needs and escalations.

  • Performing Strategic Business Reviews to ensure our customers are adopting, utilizing and gaining value from our solutions.

  • Owning the entire customer lifecycle, from onboarding to engagement, and renewal.

Your profile

  • Required experience 1+ years in one of these industries: Talent Management, Workforce Development, HR, Learning & Development, SaaS Software, orLearning Technology

  • Agile and Adaptable

  • Ability to collaborate with stakeholders

  • Presentation facilitation experience

  • Healthy balance between tenacity and humility

  • Native in German and fluent in English

  • Experience as an Implementation Consultant, Customer Success Manager, Account Manager/Executive, Project Manager/ Programme Manager, HR/Learning Position, Coach

What we offer

  • Your own personal coach for unlimited sessions that will help you to unlock your potential and regular growth conversations with your supervisor

  • Growth: An opportunity to join a fast growing and agile company

  • The people: You will join an international team of driven and supportive people on a mission

  • Impact: You have a direct impact on people's lives and make a true difference

  • Feel welcome: First class company onboarding week that will get you settled in in no time, both remotely and in-house

  • Experience a strong focus on professional and personal growth across all teams (we are a Coaching company after all!)

  • Working on the forefront of the future of work in an international environment

Help organizations unleash their people's full potential! Apply now!

*Please send your resume in English*


About CoachHub

CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention.

CoachHub’s global pool of coaches is comprised of over 3,000 certified business coaches in 70 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients.

Our programs are based on advanced R&D from our Coaching Lab, led by Prof. Jonathan Passmore and our Science Council. CoachHub is backed by leading tech investors, including Draper Esprit, Holtzbrinck Ventures, Partech, RTP Global, Signals Venture Capital, Sofina, Softbank and Speedinvest.

As of 2022, CoachHub is a certified Carbon Neutral Company. Find out more about CoachHub’s dedication to positive impact at www.coachhub.com/esg.