CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.

If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!

Customer Success Manager France - Maternity Cover approx. 8 months

About the role

Would you like to make a real impact by providing a solution that helps people unleash their potential? Are you willing to support organizations in their transformations through technology?

Then CoachHub is the right place for you!

In just 4 years we have built a passionate team of 700+ people, all on the same mission to democratize coaching to employees at all levels. We are looking for an experienced Customer Success Manager for our Customer Success Team for the French market - at CoachHub you will play a key role as brand ambassador you will represent our mission of professional coaching for everyone. How?

• by building and developing long-term customer relationships through strategic planning and trustworthy cooperation;
• by developing retention strategies thanks to a good comprehension of customers goals and stakes by assessing customer goals and delivering against them;
• by consulting on our digital coaching concept and how it fits into a long-term L&D eco-system, leadership development and/or transformation business initiatives;
• by nurturing and promoting organizational growth through strong product adoption and education;
• through relational Management, being the internal customer ambassador to lobby product feedback, needs and escalations;
• by performing Strategic Business Reviews to ensure our customers are adopting, using and gaining value from our solutions;
• by owning the entire customer lifecycle, from onboarding to engagement, and renewal.

Your Profile

• you have relevant experience in a similar role: Customer Success, Account Management, digital consultancy, project management in a fast-paced environment;
• you are familiar with HR, Learning & Development or Coaching industries;
• you have successful experiences managing customer engagements to completion and customer satisfaction;
• you can establish credibility, present, and communicate effectively at all levels of an organization;
• you demonstrate agility skills and working with collaborative tools is something natural for you (G-Suite, Monday, Salesforce, …);
• you show great flexibility and adaptability: having worked in a start-up or scale-up before might be a plus;
• you have excellent presentation, written and verbal communication skills;
• you know how to efficiently manage your time and prioritize tasks;
• you have a healthy balance between tenacity and humility;
• you are fluent both in English & French;
• you are based in Paris

There are a lot of “You’s” but it is because we really value your personality and previous experiences. If you can relate to the above, then you might be a great match for the team!

CoachHub is where you will find...

As this job offer is not only about what we expect from you, it is also very important for us to share with you what you can expect from us. At CoachHub, you will have the opportunity to:

• Shape the future of personnel development with us and advise “global players” on how to use coaching as an instrument of the future.
• Work with exciting customers from all over the world
• The opportunity to be part of a fast-growing company right from the start
• Diverse learning and further training opportunities and a personal business coach
• Fun in a highly motivated team
• Work from our outstanding Paris office (hybrid)
• Be part of our incredible growth and impact!

Apply now - only application with CV in English will be considered

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About CoachHub

CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention.

CoachHub’s global pool of coaches is comprised of over 3,000 certified business coaches in 70 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients.

Our programs are based on advanced R&D from our Coaching Lab, led by Prof. Jonathan Passmore and our Science Council. CoachHub is backed by leading tech investors, including Draper Esprit, Holtzbrinck Ventures, Partech, RTP Global, Signals Venture Capital, Sofina, Softbank and Speedinvest.

As of 2022, CoachHub is a certified Carbon Neutral Company. Find out more about CoachHub’s dedication to positive impact at www.coachhub.com/esg.