We’re democratizing growth by making coaching a foundational right for every employee, everywhere. Combining human coaching, behavioral science, and technology - including AIMY™, our AI coach - we empower global enterprises to unlock their full potential. Backed by $330M in funding and a network of 3,500+ coaches across 90+ countries, CoachHub is redefining how the world learns and leads through personal, measurable, and scalable development.

Joining us means stepping into a place where ownership is real, curiosity is fuel, and change is the norm. You'll work with teams who support each other, push boundaries, and take pride in building products that genuinely make a difference in people's lives. If you want your work to matter, not just as tasks but as impact felt by people every day, this is where you thrive.

Working Student – Client Experience (20h/week)

Berlin | Hybrid or Remote

At CoachHub, great coaching experiences don’t run on autopilot.

Our Client Experience (CX) team makes sure everything works smoothly behind the scenes — from session setup to coach payments to fast, clear support.

We’re looking for a Working Student (20h/week) in Berlin who wants hands-on insight into how operations really work in a growing international company.

This is a practical, structured role with real responsibility — ideal if you enjoy organizing, improving, and keeping things running properly.

What you’ll do

You’ll support the CX team in maintaining smooth daily operations and high-quality support.

Your tasks may include:

• Supporting ticket triage and categorization

• Ensuring cases are tagged and documented correctly

• Assisting with session management checks and data validation

• Supporting occasional manual corrections where needed

• Helping improve Help Center articles and internal documentation

• Flagging recurring questions or friction points

You’ll work closely with experienced CX Managers and get exposure to how support, product, and operations connect.

What we’re looking for

You are:

• Enrolled at a university in Germany

• Available for 20 hours per week in Berlin

• Reliable and structured in how you work

• Detail-oriented and organized

• Comfortable following clear processes

• Proactive in asking questions when something is unclear

Language requirements:

• Strong English (must-have)

• German and/or French are a plus

Nice to have:

• Experience in customer support or operational roles

• Familiarity with tools like Zendesk, Jira, or similar systems

• Interest in process improvement

What you’ll gain

• Real operational experience in a scaling tech company

• Ownership of meaningful tasks

• Insight into how high-performing support teams work

• A supportive, international team environment

If you’re looking for a role where you can contribute, learn, and build strong operational skills — we’d love to hear from you.

Our Commitment to Inclusive Hiring

At CoachHub, we’re building a workplace where everyone can thrive. We welcome people of all backgrounds, identities, and lived experiences - because diverse teams create better ideas, deeper empathy, and bigger impact.

If you’re excited about the role but don’t tick every box, we encourage you to apply. Growth starts with taking a chance.

About CoachHub

CoachHub is the global leader in digital and AI coaching that enables organizations to create personalized, measurable and scalable coaching programs for their entire workforce, regardless of department and seniority level. As the leading talent development platform, organizations who use CoachHub benefit from increased employee engagement, higher levels of productivity, improved job performance and greater retention.

Our scientific, holistic coaching approach has been formulated by our Innovation Lab, a collective of in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world. Together, they leverage scientific evidence and platform insights to maximize business impact and drive innovation at CoachHub.

Alongside its development and implementation of AI coaching, CoachHub has a global pool of over 3,500 certified business coaches in 90 countries across six continents, with coaching sessions available in over 80 languages. Serving more than 1,000 clients worldwide, CoachHub’s leading digital and AI coaching programs are based on proprietary scientific research, AI insights from renowned academics and development from its Innovation Lab.

CoachHub is backed by leading tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures, Speedinvest, HV Capital, Partech and HSBC Innovation Banking. CoachHub was certified as a carbon-neutral company and consistently measures, reduces, and implements strategies to minimize its environmental impact.