CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.

If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!

As a Customer Success Manager at CoachHub you will play a key role as brand ambassador. You will be responsible to retain, delight and grow a portfolio of clients by relentlessly showing the value of our solution. You will be a great fit for the role if you have relevant experience in a client facing role, working directly with large enterprise customers in a consultative way; this could be a background in customer success, consulting, sales or similar. Tech industry experience is a plus.

Tasks and responsibilities

• Owning the customer lifecycle, from onboarding to adoption alongside your sales representative;

• Building and developing long-term customer relationships through strategic planning and trustworthy cooperation;

• Developing retention and licence activation strategies thanks to a good understanding of customers goals and stakes, and delivering against them;

• Consulting on our digital coaching solution and how it fits into a long-term L&D eco-system, leadership development and/or transformation business initiatives;

• Nurturing and promoting organisational growth through strong product adoption and education;

• Relational Management, being the internal customer ambassador to lobby product feedback, needs and escalations;

• Performing Strategic Business Reviews to ensure our customers are adopting, using and perceiving value from our solution.

Your profile

• You have relevant experience in a client facing role, working directly with large enterprise customers in a consultative way;

  • This could be a background in customer success, consulting, sales or similar. Tech industry experience is a plus

• You can establish credibility, present, and communicate effectively at all levels of an organisation;

• You know how to leverage data for meaningful decision making and have strong business acumen;

• You are an excellent strategic, curious and creative thinker and and thrive at solving problems with innovative and practical solutions;

• You are ambitious, have a strong growth mentality and are constantly willing to develop new skills;

• You show flexibility and adaptability: having worked in a start-up or scale-up before might be a plus;

• You are a team player, helping others succeed and grow;

• You know how to autonomously manage your time and prioritise tasks;

• You have a healthy balance between tenacity and humility;

• You are professionally proficient both in English & Dutch;

What we offer

As this job offer is not only about what we expect from you, it is also very important for us to share with you what you can expect from us. At CoachHub, you will have the opportunity to:

• Shape the future of personal development with us and advise large corporations on how to use coaching as an instrument of the future;

• Be part of a fast-growing company where high performance rhymes with ambition and fun;

• Have a job with meaningful purpose and a powerful mission;

• Earn a competitive salary and package

• Collaborate with highly motivated colleagues who are constantly looking to improve;

• Learn and grow as a person with your own personal business coach: you will be able to experience the best-in-class coaching experience we offer to our clients;

• Work in a company where well-being is not just a statement;

• Remote-First role

Let’s democratise coaching together!

-----

About CoachHub

CoachHub is your trusted global talent development platform. We enable behavioral change with world class coaching delivered through our state-of-the-art digital platform. Every day, we reinvent people development to support individual, collective and organizational transformation.

Our scientific, holistic coaching approach has been formulated by our Innovation Lab, a collective of in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world. Together, they leverage scientific evidence and platform insights to maximize business impact and drive innovation at CoachHub.

Our global pool of over 3,500 certified business coaches in 90 countries offer coaching sessions in over 80 languages to more than 1,000 enterprise clients across six continents and are supported by our international team of over 400 dedicated CoachHubbers.

We provide personalized, one-on-one coaching at scale with our AI-enabled technology platform that offers a simple and elegant user experience and a seamless coaching journey.

In June 2022, CoachHub closed a $200M Series C funding round, bringing its total funding to $330M. Read more about our announcement and plan for the future here.