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Customer experience (CX) Specialist for German-speaking clients (m/f/d)



Customer Service
Germany · Remote
Posted on Thursday, May 30, 2024

CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.

If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!

You have an affinity for technology and ability to handle complex software issues? Technology is part of your daily business, maybe even a leisure activity? And you speak both German and English? Splendid !!!

As Customer experience (CX) Specialist for German-speaking clients (m/f/d), you will join our international CX team and work cross functional in establishing systemic business coaching in EMEA.

You are responsible for the CX-related Customer Journey of our Coachees and Coaches in a two-part role.

Point of contact in charge of

  • Providing the best client experience as a responsible single point of contact for our German-speaking Coachees and Coaches and as well English-speaking Coachees and Coaches in the full EMEA region
  • Guiding the Coachees from the beginning of their coaching program until the end
  • Building close relationships with our platform users via email and chat supporting them in their incoming requests; as needed you will also connect in outbound via videocalls
  • Solvin complex technical requests
  • Keeping track of every request in ultimate responsibility
  • Proactively contacting Coachees and Coaches to offer support
  • Working with digital tools like Zendesk, Confluence and Jira

Process improvement and technical innovations

  • Research and analyze complex data
  • Assess customer feedback
  • Contribute to the further improvement of our offering
  • Proactively propose new solutions and new processes
  • Autonomously manage special projects

You will create the future of digital coaching with us - your name will be part of this story!

About the team

We have brought together kind, smart and highly-skilled people from all corners of the globe: our 800+ ‘CoachHubbers’ come from over 63 countries worldwide. You will be a member of our global CX team and have a direct impact on the quality of the Coachee journey.

Let’s jointly democratize coaching for all career levels.

Your profile

  • You bring at least 2 years’ experience in a at least partial technical oriented support role
  • You have previous work experience in a customer focused international environment; a fast growth start up environment is a plus
  • You have preferably a higher degree in a business related field
  • You are confident with trouble-shooting, especially for software
  • You are able to communicate in business fluent English and German
  • You are interested in topics such as business coaching, systemic coaching and psychology
  • You hold a valid German work permit or are able to legally work in the European Union

What's in it for you?

  • An absolute career adventure! Join us in our mission to democratize coaching for all career levels, worldwide as we grow, grow with us - in your own career and personal development.
  • The opportunity to network, collaborate and enjoy the company and talents of a global workforce from over 45 countries.
  • Competitive monthly base salary, plus uncapped bonus.
  • Your own CoachHub, company shares.
  • Give back to your community with a volunteering day as part of our CoachHub4Good program.
  • Your own, personal Coach hosting unlimited sessions for you within your working day. Worth over €10,000 per year, you select your own thought partner who supports you in your own development, every step of the way.
  • Pension contribution, BVG ticket subsidy, Urban Sports Club membership & a personal wellness subsidy.
  • A world class, collaborative, work space designed exclusively for CoachHub, at Admiralspalast in Friedrichstraße, Berlin.
  • An impeccable onboarding experience to start you off on your adventure with us
  • Regular incentives, professional kudos forums and social events to celebrate your success and keep you connected with your team.
  • Invitation to the annual CoachHub Global Summit with hosted entertainments, activities & fun - a 4 day festival for our CoachHubbers, from all over the world.

If we sparked your interest, please submit your CV in pdf format in English to help make the process easier. We are looking forward to your application. Ideally, you already send us your notice period and your salary expectations.

Privacy Policy: By submitting your application, you agree that we process your information as part of the selection process. Your data will not be shared with third parties and you can request the deletion of your data at any time.



About CoachHub

CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention.

CoachHub’s global pool of coaches is comprised of over 3,000 certified business coaches in 70 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients.

Our programs are based on advanced R&D from our Coaching Lab. CoachHub is backed by leading tech investors, including Draper Esprit, Holtzbrinck Ventures, Partech, RTP Global, Signals Venture Capital, Sofina, Softbank and Speedinvest.

As of 2022, CoachHub is a certified Carbon Neutral Company. Find out more about CoachHub’s dedication to positive impact at www.coachhub.com/esg.