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Customer Success Working Student-DACH

CoachHub

CoachHub

Customer Service, Sales & Business Development
Berlin, Germany
Posted on Tuesday, April 30, 2024

CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.

If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!

Would you like to make a real impact by providing a solution that helps people unleash their potential? Are you willing to support organizations in their transformations through technology?

In just 5 years we have built a passionate team of 400 people, all on the same mission to democratize coaching to employees at all levels. Come and join one of LinkedIn's top 10 Startups and make your mark as we are looking for a Working Student to join the DACH market.

The role will consist of two mains components:

Managing a portfolio of clients (Digital Service)

As part of the Customer Success Team, you will have your own portfolio (20 to 30 clients) and will be fully onboarded until you become autonomous to:

  • Onboard new customers and develop strategies to enable best adoption of our coaching solutions

  • Monitor adoption and engagement metrics to ensure the success of the roll-out

  • Work hand-in-hand with the Sales teams to ensure successful renewals

  • Gather feedback, analyze the user experience and make proposals to improve the experience (monitoring and analysis of KPIs).

Supporting the team and wider organization

In addition to the management of your client portfolio, you will also have the opportunity to:

  • Learn from our experienced CSMs and support them with the organization and coordination of their projects, business objectives and daily tasks

  • Help prepare key meetings with strategic clients

  • Participate in cross functional projects

  • Collaborate with other CoachHub Markets to share best practices

  • Partner with cross functional teams to benchmark, evaluate and improve processes and recurring tasks

What will make you successful?

To join the team, we expect from you a set of experiences and skills which would make you a great contributor to our mission to democratize coaching worldwide. You would perfectly fit in our team if:

  • you have first professional experience, ideally in a client-facing role

  • you are in the middle of your studies Bachelor or Master

  • you are both fluent in German and in English

  • you have excellent presentation, written and verbal communication skills

  • you know how to efficiently manage your time and prioritize tasks in a fast-paced environment

  • you are curious and always willing to learn

  • you are action driven and solution oriented

  • you demonstrate agility skills and working with collaborative tools is something natural for you (e.g: G-Suite)

  • you have a healthy balance between tenacity and humility

  • You are a Native German speaker and able to speak English at a professional level

  • Bonus: a strong interest in data and/or developed commercial skills

… And ultimately if you embrace CoachHub’s value: Growth Mindset, Trust, Collaboration, Drive & Ownership.

What we offer

Join us in our mission to democratize coaching for all career levels worldwide and grow with us, in your own career and personal development.

The opportunity to network, collaborate and enjoy the company and talents of a global workforce from over 45 countries.

Your own, personal Coach hosting unlimited sessions for you within your working day. You will get the opportunity to select your own Coach who supports you in your own development, every step of the way.

This position is a remote based position in Germany. Our headquarter is located in Berlin, so if you live in Berlin you can of course also work from our wonderful office.

A great onboarding experience to start you off on your adventure with us, (we were recently awarded a “Best Employer, large scale start up” by Kununu.)

Don't miss a chance to become a CoachHubber and apply!

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About CoachHub

CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention.

CoachHub’s global pool of coaches is comprised of over 3,000 certified business coaches in 70 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients.

Our programs are based on advanced R&D from our Coaching Lab. CoachHub is backed by leading tech investors, including Draper Esprit, Holtzbrinck Ventures, Partech, RTP Global, Signals Venture Capital, Sofina, Softbank and Speedinvest.

As of 2022, CoachHub is a certified Carbon Neutral Company. Find out more about CoachHub’s dedication to positive impact at www.coachhub.com/esg.