As CRM Manager for the Bliq mobile apps, you will be in charge of enhancing user engagement and satisfaction for both drivers and passengers. You will create and execute data-driven CRM strategies that drive user retention, engagement, and overall satisfaction. By leveraging insights and collaborating with various teams, you will ensure a seamless and delightful user experience.

Responsibilities:

• Develop and implement a comprehensive CRM strategy that aligns with our marketing objectives and enhances user engagement and retention.
• Design, implement, and optimize targeted push notifications, in-app messages, and email campaigns to drive user engagement and conversions.
• Analyze user data to identify trends, provide actionable insights, and inform marketing and product development decisions.
• Collaborate with cross-functional teams including product, design, engineering, and data analytics to ensure a cohesive and effective CRM approach.
• Conduct A/B tests to continually refine and improve campaign performance and user experiences.
• Create and manage automated customer journey flows and onboarding funnels to support our business metrics and growth objectives.
• Stay current with industry trends and new technologies to continuously improve our CRM practices.
• Champion our CRM tools and ensure they are used effectively across the organization.

You are the right fit for this role if you are excited about joining our team early in its growth journey. You thrive in hands-on roles and are ready to immerse yourself in every aspect of establishing Bliq as a challenger brand in the mobility space.

We are seeking candidates with:

• Proven experience as a CRM Manager for a mobile app or a similar role, focusing on in-app/push notifications and emails.
• Strong understanding of customer relationship management principles and practices.
• Proficiency with marketing automation platforms and mobile CRM systems such as Braze or CleverTap to build funnels, CRM flows, and other customer engagement mechanisms.
• Ability to craft and design emails, push notifications, and in-app messaging.
• Excellent analytical skills, with the ability to interpret complex data and derive actionable insights.
• An entrepreneurial mindset, with the ability to take ownership of projects and drive them to completion.
• Excellent written and verbal communication skills.
• Preferably, experience working in a startup environment.

Joining our team comes with a range of benefits, including:

• Working with a team of highly skilled and motivated colleagues in an entrepreneurial environment.
• A culture that values success, reliability, and community building.
• An open-minded and enjoyable work environment.
• Opportunities to take ownership of your projects quickly.
• A remote-first work policy and flexible schedules.
• Work equipment tailored to your preferences.
• Training budget of 1,000 EUR per year at your disposal.

With Bliq, we are building a next-gen ride-hailing company with a special focus on drivers. We’ve spent the past three years building the Bliq Driver app that helps drivers control the biggest platforms in their area on a single interface, work easier, and earn more. Since our launch, more than 100,000 have already done 50+ million trip offers.

Last year, we started “Bliq for passengers,” an app that is currently already used by 80,000+ riders to find the fastest or cheapest ride wherever they need to go. Our vision is better earnings for drivers and better passenger fares, achieved through fostering competition.

We already have colleagues from a total of 12 countries, a truly international, diverse, and open-minded team.
We value teamwork, entrepreneurial spirit, and technology. We work and play equally hard. We've grown 20 times over the past 6 months while improving the lives of thousands of drivers and passengers, and we've got global expansion plans.
If you've ever wanted to join a super-star team and change the world for the better, this is your chance. Apply now, let's get to know each other!