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Relationship Manager - Bitpanda Wealth



Customer Service
Milan, Italy
Posted on Monday, June 24, 2024

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your Mission

As the Relationship Manager for our recently established Bitpanda Wealth team, you will utilize your extensive network to establish and maintain trust-based, long-term relationships with institutional, U/HNWI, EAM & family offices, and private clients whilst delivering exceptional support services to fulfill the needs, objectives, and expectations of clients and prospects.

What you’ll do

  • Build and maintain trust-based, long-term relationships with potential clients within specific client segments, including institutional, U/HNWI, EAM & family offices, and private clients.
  • Provide high-quality support services to meet clients' needs and gather feedback and market intelligence to enhance the range of services offered.
  • Collaborate with other departments to identify cross-selling opportunities and deliver tailored solutions to clients.
  • Generate leads and manage the onboarding of prospects, coordinating closely with Legal & Compliance to ensure a streamlined due diligence process and strict compliance with regulatory requirements.
  • Engage in sales and consultancy activities related to crypto-financial services, covering brokerage, trading, custody, and staking.

Who you are

  • Hold a university degree (at the Bachelor level) or possess equivalent education in Business or Finance with a minimum of 5 years’ experience as a Relationship Manager in the financial sector. Prior experience in the crypto-finance industry would be advantageous.
  • Possess a strong network within client segments, including institutional, U/HNWI, EAM & family offices, and private clients.
  • Demonstrate a good understanding of Compliance and AML (Anti-Money Laundering) regulations.
  • Display motivation, dedication, and a sense of responsibility, along with a strong team-player attitude with the ability to thrive under pressure.

What’s in it for you

  • Hybrid-working model with 60-Work From Anywhere days
  • Total compensation package including participation in our Bitpanda stock option plan
  • Competitive benefits programs and policies shaped by our flexibility-first philosophy
  • Exclusive premiums when trading on Bitpanda
  • Company-wide and team events — both in-person and virtually!
  • Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.