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Customer Care Associate



Customer Service
Vienna, Austria
Posted on Tuesday, August 1, 2023

Who we are

Bitpanda simplifies wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, Bitpanda exists to help people trust themselves enough to build financial freedom for their future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — all possible with any sized budget, 24/7. With more than 700 team members and more than 4 million customers, our company is one of Europe's most successful fintechs.

Headquartered in Austria but operating across all of Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who represent more than 50 nationalities. If you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service club as a Customer Care Specialist. You will be the backbone of our business by supporting and being there for our customers. You will be the face and voice of Bitpanda, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction. You will join a team of passionate professionals whose goal is to provide a world-class service to our customers.

What you’ll do

  • Provide world-class service to Bitpanda’s customers, handling customer requests in a timely and professional manner via email and live chat, building up long term value for the company while increasing customer satisfaction.
  • Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights.
  • Continuously strive to identify opportunities to improve ways in which Bitpanda can excel at supporting its customers.
  • Develop strong relationships with other departments and build effective network to collaborate on increasing customer satisfaction and NPS.

Who you are

  • Relevant experience within Customer Care, Support or Sales, across a variety of channels including voice, e-mail and/or chat.
  • Superb verbal and written communication skills – both English and German.
  • Passion for investing and keen interest in global financial markets is a plus.
  • Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns (day/evening) and weekends.
  • Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).

What’s in it for you

  • Competitive total compensation package including participation in our stock option plan
  • Market-leading Flex-Ben approach and package (see our careers page)
  • Exclusive premiums when trading on Bitpanda
  • Occasional company-wide and team events - both in-person and virtually!
  • Bitpanda swag to keep you living the brand
  • A diverse team of fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who are united (across cultures and time zones) by our unique way of working

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.