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Senior Specialist, Content & Knowledge Management

Bitpanda

Bitpanda

Vienna, Austria
Posted on Saturday, May 6, 2023

Who we are

Bitpanda simplifies wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, Bitpanda exists to help people trust themselves enough to build financial freedom for their future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — all possible with any sized budget, 24/7. With more than 700 team members and more than 4 million customers, our company is one of Europe's most successful fintechs.

Headquartered in Austria but operating across all of Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who represent more than 50 nationalities. If you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

As a Knowledge & Content Management Specialist, you will enable our Customer Care teams to provide world-class customer care by designing lean processes, creating customer-centric content and providing this at their fingertips.

What you’ll do

  • Curate, review, and write valuable content for our Helpdesk and Customer Care teams that provides the best possible user experience.
  • Design and update internal processes that serve as a foundation for world-class customer service.
  • Manage and own the methods (Zendesk, Confluence & Slack) that we use to store and share information within the team.

Who you are

  • 2 years+ experience with writing and managing technical content. Copywriting and structured authoring experience with CCMS tools (Zendesk Guide, Confluence) is beneficial.
  • Tech-savvy (familiarity with HTML and CSS) & passionate about content creation.
  • Champion & implement innovative practices that support knowledge capture and transfer, collaboration and knowledge sharing.
  • Excellent writing and communication skills in German and English are required (C2 level).
  • Understanding of how to create and maintain customer-centric processes.

What’s in it for you

  • Flexibility-first approach to work* including:
    • Unlimited fully-paid annual leave
    • Recharge Breaks
    • 20 weeks gender-neutral New Parent Leave
  • Hybrid Working*:
    • 50/50 home/office for office hub locations
    • 60 days Work From Anywhere* following the 80/20 Rule
    • €500 Work from Home budget
  • An attractive individual stock option plan* in a high growth company, and a competitive salary
  • Exclusive premiums when trading on Bitpanda
  • Occasional company-wide and team events — both in-person and virtually!
  • Learning & development opportunities
  • Top-notch “tech pack” – your choice between PC or Mac
  • Bitpanda merch to keep you swagged out and living the Bitpanda brand
  • A global Bitpanda team of fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who are united (across cultures and time zones) by our unique way of working

*These benefits do not apply for our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in office (think: Workplaces team or IT).

And, above all, the opportunity to learn & grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.