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IT Support Engineer (w/m/d)



IT, Customer Service
Berlin, Germany
Posted on Wednesday, May 15, 2024

We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability.

About the role:

Our digital workplace team is looking for an IT Support Engineer that will be based in our Berlin Headquarters. You are customer oriented and tech savvy? Then this might be the right fit. You will be responsible for providing first point of contact IT support to Billie’s employees. We are working with agile methodologies and we operate in weekly sprints.

We are looking for someone that have great people skills, work very well in a team and are passionate about technology. We are also process oriented, big time fans of documentation, collaboration, transparency and synergy.

You will also be taking care of user onboarding and offboarding, monitor our tier 1 and tier 2 ticket queues, communicate with our external vendors, manage our IT inventory and work on IT projects.

Who we are looking for:

  • You have 3-5 years of experience in IT Support Engineering or similar role
  • You have a proactive hands on approach to getting problems solved.
  • You are curious to learn new technologies and products.
  • You have great people’s skill and are able to communicate with our end users in tech layman terms.
  • You have medium to advanced hands on experience in collaboration tools (Google Workspace, Slack, Confluence).
  • You have medium to advanced hand-on experience with Jamf, Okta, Atlassian.
  • You are familiar with Macbooks and MacOS.
  • You have very good triage and problem solving skills.
  • Excellent communication skills in English (German is a plus)

What we offer:

  • Flexible work hours and trust in your ability to deliver, empowering you to take control of your work-life balance
  • Hybrid working approach enabling a good balance working from home and the office
  • One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success
  • Our “Catch a Ride with Billie” program, that enables discounted access to Berlin Public Transport (BVG)
  • A yearly development budget to broaden your skill set and horizons
  • Free German group classes
  • An English-speaking, multicultural team with more than 46 nationalities
  • Great office space at Checkpoint Charlie with free gym access, barista coffee, drinks and more

Billie offers you the opportunity to be a part of one of the fastest-growing Fintech startups in Europe following the mission to innovate to create new freedom for businesses of all sizes. Our combined decades of experience in B2B Financing and Payments in a market thirsty for innovation and change make this a fantastic possibility to get into the most dynamic space in tech.

Join an international team of talented, passionate people where drive and merit matter. We work in nimble, cross-functional teams with open communication lines across the company. You’ll be surrounded by smart people from a wide variety of backgrounds from which you can learn and that want to learn from you.

Are you ready to join Billie?

Billie is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in our workplace. By embracing talents and abilities of all kinds, we aim to boost motivation and team creativity. We do not discriminate on the basis of race, religion, national origin, age, marital status, gender, political views, beliefs, sexual orientation, color, disability status, or any other demographic factors.