We are looking for an enthusiastic Implementation Consultant to help onboard our customers to the Adverity platform. In this role, you will be the go-to person for our customers, helping them seamlessly onboard, ensuring smooth integration, clear communication, and personalized training to unleash the full power of Adverity.

This is a full-time position where you can work in a hybrid model, visiting our London office at least once per week.

Some of the things you’ll work on:

• Manage or support customer onboarding projects.
• Understand specific needs to offer tailored advice for optimal platform use aligned with business goals.
• Identify and understand our customer’s individual requirements for the implementation of new data sources.
• Conduct training sessions to enhance platform adoption and retention.
• Proactively keep our customers informed about the progress of projects and ensure that all deadlines are met.
• Collaborate with other teams to ensure a high quality customer journey.

We’re excited if you have:

• 2-4 years of relevant work experience, preferably in customer success, implementation, or professional services at a SaaS company or in a Media agency.
• Strong IT affinity and experience with Rest APIs in a SaaS environment.
• Completed Bachelor's Degree in any field.
• Analytical, problem-solving mindset; customer orientation, teamwork, organisational, communication, effective time management skills.
• Written and verbal fluency in English.

Why you'll love it here:

• Flexible working hours and home office
• Internal shares program (EDPP)
• Budget for job relevant training
• Regular team events (also remote)
• Modern and stylish office in the heart of London
• Sustainable merch for all employees
• Adverity Social Responsibility Days (+2 days paid off)
• Pension Scheme
• 25 days annual leave (excluding UK public holiday)
• Private health insurance
• Cycle to Work Scheme

Are you ready to apply?

Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!