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Professional Services Consultant



Sales & Business Development
London, UK
Posted on Monday, January 8, 2024

We’re looking for an experienced Professional Services Consultant to join our Professional Services team. You'll be a subject matter expert on Adverity's solutions, working with a variety of clients across industries and domains. If you enjoy working with customers and enjoy working with Adverity solutions on a daily basis, this position is for you!

This is a full-time position working from our London office or remotely in the surrounding areas (within a commutable distance to the office).

Some of the things you’ll work on:

  • Act as a trusted point of contact for the customer on all solution-related issues and product features.
  • Provide deployment advisory services, including development of best practices, recommendations and configurations.
  • Take a consultative approach and provide insight to customers to ensure they get the most out of the platform, with the goal of growing our customer base and increasing adoption and retention.
  • Measure customer engagement with the company and provide feedback to other teams on product and service improvements.
  • Support our Account Management team with upselling opportunities through technical product demonstrations.
  • Be part of our growing Professional Services team and contribute to our strong team culture in regular sharing sessions.

We’re excited if you have:

  • 2+ years of relevant work experience - preferably in a SaaS environment or in a media agency.
  • Experience with upselling and customer training and development.
  • Finished Bachelor's Degree in any field.
  • Comfort in a dynamic scale-up environment where we move fast and wear many hats.
  • Strong IT affinity, analytical and problem solving mindset.
  • Soft Skills: Customer-oriented personality, team player, excellent organisational and communication skills and great time management.
  • Empathetic, positive attitude with a desire to help our clients achieve their goals.
  • Excellent English skills in writing and speaking.

Why you’ll love it here:

  • Flexible working hours and home office
  • Internal shares program (EDPP)
  • Budget for job relevant training
  • Regular team events (also remote) and a yearly team trip
  • Modern and stylish office in the heart of London
  • Sustainable merch for all employees
  • Adverity Social Responsibility Days (+2 days paid off)

Are you ready to apply?

Apply now if you are ready to revolutionize the way businesses work with marketing data. We look forward to meeting you!